You’re a bright, motivated, and caring woman in a leadership role.
You finally landed your dream job and everything was going great until you hit a snag – perhaps it’s unhealthy team dynamics, someone’s destructive communication style, or delivering sensitive feedback that’s tripping you up.
You have a vision of how you’d ideally like to handle these moments – you see yourself remaining calm, responding with ease and grace, and taking action for the greater good of the team, productivity, or the clients that you serve… but when the time comes all that seems to fall by the wayside.
Hey, I’ve been there too. And I’ve come out the other side.
Hi! I’m Nayla Mitha
I’m a Leadership Development Coach & Facilitator who believes that successfully working through difficult moments is one of the best ways to grow as a person and as a leader.
“The most profound personal growth does not happen while reading a book or meditating on a mat. It happens in the throes of conflict – when you are angry, afraid, frustrated. It happens when you are doing the same old thing and you realize you have a choice.” – Vironika Tugaleva
I have a passion for helping women in leadership roles go from feeling stuck and unsure during difficult moments to feeling clear and confident so that issues can be truly resolved, making life at work more naturally joyful in the process!
What does this mean for you? I take your deepest hopes and desires as a leader and use my understanding of what makes people tick; my background in leadership, conflict resolution, and life coaching; and my love of personal growth to help you show up as your best self, especially during difficult workplace situations.
I started off my career as a bright-eyed, bushy tailed young lawyer… but soon after I entered the workforce I became brutally aware of how unequipped I was to handle difficult situations in the workplace.
I encountered everything from yelling, to passive-aggressive remarks, to dysfunctional team dynamics. And I often remained silent, not knowing how to handle it all.
I decided that there has to be a better way.
When I came across the field of conflict resolution, it was as if life was whispering to me, “There is a better way.” And to this day, I’m grateful that I was receptive enough to hear the call.
I dove headfirst into this field, devouring every book, course, and seminar that I could find on the topic.
I learned that without resolution we carry the emotional impact of difficult interactions inside of us. It lingers there and festers, waiting for us to release it while it leaks out in unhealthy ways.
I also discovered that beyond the pain and suffering, there’s an opportunity for personal growth hidden within these challenging situations.
They forced me to dig deep, face my worst fears, and walk the talk… or at least my particular version of the “talk.”
I had to figure out how I wanted to show up when the going gets rough, instead focusing on what other people should or should not be doing.
In many ways, this journey has been the greatest gift.
Was it easy for me to start actually resolving difficult workplace situations? Hell no.
At least not at first… but I eventually learned to share what was on my mind… directly, respectfully, and with compassion, which was my goal.
With practice, I became more at ease with handling the difficult situations that came my way.
If a project was off track because of an employee’s delays, they’d hear about it. If I thought that my boss’s demands weren’t realistic, I’d tell them. And I eventually found ways to rally my team together when the pressure was on, helping us achieve more together and support each other in the process.
I had finally figured out the secret to saying what was on my mind in a way that others could buy into and respect.
And then I discovered the next daunting task ahead of me – truly listening to those other people.
It took a considerable amount of time and effort on my part to learn how to do this. I had incorrectly assumed that because I held back in conversations, I must be a good listener. Life has a funny way of keeping you humble just when you think you’ve got it all figured out.
I learned that listening doesn’t mean agreeing… and I learned how to listen between the lines, so that I could truly understand what was important to others.
With lots of patience, self-reflection, and practice, I became better at turning difficult situations into productive discussions that actually resolved things.
I eventually started to feel less stressed out at work because I wasn’t sweeping things under the rug. And I was thrilled to watch all of my hard work pay off in terms of infinitely better end results.
Amazingly, my working relationships also grew deeper and stronger in the process because I became more open, more genuine, more accepting of my vulnerabilities… essentially, more fully me.
And, of course, part of my journey involved realizing that “resolution” doesn’t necessarily mean working it out with the other person. Sometimes it means finding the courage to speak your truth and take a stand with integrity, knowing that you did your best.
As I saw the incredible shifts that were happening in my own life, I couldn’t help sharing my insights with others.
I began my career in conflict resolution in 2003 as a community mediator for neighbours who were fighting over things like noise issues and property lines.
I then moved into the field of restorative justice, where I helped victims and young offenders in the criminal justice system find meaningful resolutions to repair the harm that had been caused.
Ultimately I moved into the field of workplace coaching, facilitation, and mediation, because this is where we spend so much of our time and accordingly, also where there is so much unnecessary suffering caused by unresolved issues.
I’ve had the privilege of helping executive, managers, and professionals involved in some of the most contentious situations find better ways to communicate, resolve issues, and bring teams together.
I’ve worked in the fields of leadership, communication, and conflict resolution for over 15 years now, in the private and public sectors and in various countries across the world.
One of the best things that this experience has taught me is how to empower leaders to dig deep and lead themselves and others through difficult moments. My unique 360 degree view of workplaces has also enabled me to really understand what’s needed to cultivate high performing teams and healthy interpersonal dynamics.
Some of the issues that I’ve helped clients with include:
- Difficult conversations
- Self development
- Work-life balance
- Team dynamics
- Giving effective feedback
- Change management
- Career transition
- Managing stress
- Interpersonal relationships
- Workplace conflict
- Performance management
- Managing up (i.e., managing your boss)
And the beauty of the work that I do is that it’s helpful both inside and outside of the workplace.
I now have my own business as a Leadership Development Coach & Facilitator and I’m loving every minute of it!
Today I get to work with amazing women in management positions who want to supercharge their leadership skills. And the best part is that my coaching practice is completely virtual (online), so location is never an issue!
Through my programs, leaders learn how to successfully navigate through situations with high stakes, strong emotions, and different opinions so that they can have a greater positive impact and as a result, minimize unnecessary stress in the workplace for themselves and their teams.
I’m incredibly grateful for the opportunity to help women go from stumbling around to sailing through difficult workplace situations. This is ultimately how they can get back to spending more of their precious time and energy on making the world a better place in their own special ways.
With my incisive questions, practical tips, and step-by-step strategies, I can help you develop the skills required to foster harmonious relationships without sacrificing your needs or the work that needs to get done.
Thank you so much for visiting my little corner of the internet!
If you’d like to learn more, sign up for my blog and get my FREE Difficult Conversations Cheat Sheet. This is where I share my latest leadership development tools to help you work smarter, not harder. (You can unsubscribe at any time.)
As always, if you have any questions at any time, I’d love to hear from you.
PS – In case you’re curious… I’m an Associate Certified Coach with the International Coach Federation and a Certified Life Coach with the Martha Beck Institute. Here are some of the certifications that I’ve collected over the years to help me help you :)